Marcy Schwarz
28 Holly Drive
Syosset, NY 11791

August 11, 2004

Dear Mel,

I just wanted to drop you a quick line to thank you for all your help. When we had the flood in our basement, I didn’t know where to turn or what to do. Needless to say, I was “freaking out”.

Luckily, a friend gave me your phone number. When I spoke to you on the phone I literally felt my blood pressure returning to normal. You told me exactly what to do until you could arrive. You were here quickly and took control of the situation. I can’t thank you enough.

Your staff was also very helpful and the scheduling for the after drying cleanup was a breeze.

Thanks Mel. I hope I don’t need you again, but in case I do, I’m glad you’re there!

Sincerely,

Marcy Schwarz